Last Updated: 05 July 2022
We are committed to protecting and respecting your privacy. This Privacy Notice (the “Notice”) governs the collection and use of personal data by Dubai Holding Entertainment LLC and its affiliates or any company it controls. It explains how and why we use your personal data and applies to the personal data that you provide us directly, or which we may obtain from other sources.
We may use your personal data for any of the purposes described in this Notice, or as otherwise stated at the point of collection. For more information about Dubai Holding Entertainment please see www.dubaiholding.com
References to "our", "us" or "we" within this Notice are to Dubai Holding Entertainment LLC, a company incorporated under the laws of Dubai with commercial license number 571778, and whose registered office address is at P.O. Box 500666, Dubai, United Arab Emirates; tel: +971 4 3622000, privacyoffice@dhentertainment.ae.
Entity name | Location | Contact details |
---|---|---|
Dubai Holding Entertainment LLC | Dubai, UAE | customersupport@dhentertainment.ae |
DH Media and Entertainment LLC | Dubai, UAE | |
Ain Dubai LLC | Dubai, UAE | info@aindubai.com |
Ain Dubai Lounge (Branch of Ain Dubai) | Dubai, UAE | |
Meraas Leisure and Entertainment LLC | Dubai, UAE | customersupport@dhentertainment.ae |
Arabian Radio Network LLC | Dubai, UAE | info@arn.ae |
Arabian Radio Network FZ LLC | Dubai, UAE | Info@arn.ae |
Done LLC | Dubai, UAE | info@doneevents.com |
Done LLC (Branch) | Dubai, UAE | privacyoffice@dhentertainment.ae |
Global Village Dubai LLC | Dubai, UAE | info@globalvillage.ae |
Global Village Dubai LLC (Branch) | Dubai, UAE | Info@globalvillage.ae |
Multi Platform Network LLC | Dubai, UAE | privacyoffice@dhentertainment.ae |
Orb Entertainment LLC | Dubai, UAE | privacyoffice@dhentertainment.ae |
Roxy Cinema LLC | Dubai, UAE | |
Cinema Box Park (Branch of Roxy Cinema LLC) | Dubai, UAE | |
Cinema Al Khawaneej (Branch of Roxy Cinema LLC) | Dubai, UAE | |
Cinema City Walk (Branch of Roxy Cinema LLC) | Dubai, UAE | |
Cinema Dubai Hills (Branch of Roxy Cinema LLC) | Dubai, UAE | |
Meraas Entertainment and Destination LLC | Dubai, UAE | |
C Brz The Beach (Branch of Meraas Entertainment and Destination) | Dubai, UAE | |
Dubai Arena Operations LLC | Dubai, UAE | |
Meraas Leisure and Entertainment LLC | Dubai, UAE | |
Green Planet LLC | Dubai, UAE | |
DXB Entertainments LLC | Dubai, UAE | |
Dubai Parks and Destination Management LLC | Dubai, UAE | |
DXB Project and Management Services LLC | Dubai, UAE | |
Motiongate Operations LLC | Dubai, UAE | |
LL Dubai Theme Park LLC | Dubai, UAE | |
LL Dubai Operations LLC | Dubai, UAE | |
LL Dubai Hotel LLC | Dubai, UAE | |
RMDXB Dubai LLC | Dubai, UAE | |
Jump X Inflatable Park LLC | Dubai, UAE | |
Neon Galaxy Indoor Playground (Br. of Jump X Inflatable Park LLC) | Dubai, UAE | |
BWP Operations LLC | Dubai, UAE | |
Dubai Parks Hotel LLC | Dubai, UAE | |
River Park LLC | Dubai, UAE | |
Al Mashowa (Branch or River Park) | Dubai, UAE | |
Chickadees (Branch of Riverland) | Dubai, UAE | |
The Keg (Branch of Riverland) | Dubai, UAE | |
Viva Ristorante (Branch of Riverland) | Dubai, UAE |
The reason these categories of personal data are processed, along with our legal basis for doing so, are set out in the table below.
Description of Processing | Purpose for Processing | Category of Personal Data | Legal Basis |
We process your personal data when managing and fulfilling bookings, reservations and requests. | Customer service and processing/fulfilling orders and transactions |
Contact Details, Identification Data, Personal Information, Web Data, Health Data, Travel / Stay Information and Financial Data | Contract, Legitimate Interest and when processing special category personal data - Explicit Consent |
We process your personal data during your visit (e.g. in order to provide Wi-Fi to you). | Customer Service | Contact Details, Identification Data, Personal Information, Web Data and Travel / Stay Information | Consent and Legitimate Interest |
We process your personal data in order to collect, manage and analyse membership information | Maintaining / Servicing Accounts | Contact Details, Identification Data, Personal Information, Web Data, Travel / Stay Information and Financial Data | Consent, Legitimate Interest and when processing special category personal data - Explicit Consent |
We process your personal data in order to conduct surveys, obtain feedback and manage and progress complaints as necessary. | Customer Service | Contact Details, Identification Data, Personal Information, Web Data, Health Data, Travel / Stay Information and Financial Data | Legitimate Interest and when processing special category personal data - Explicit Consent |
We process your personal data for marketing purposes, such as personalising offers for you, as well as for analytics purposes. | Advertising / Marketing Services, Analytics Services | Contact Details, Identification Data, Personal Information, Web Data, Travel / Stay Information and Financial Data | Consent and Legitimate Interest |
We process your personal data for service and quality monitoring purposes. | Customer Service | Contact Details, Identification Data, Personal Information and Financial Data | Legitimate Interest |
We process your personal data in relation to incidents and accidents. | Health and Safety | Contact Details, Identification Data, Personal Information, Web Data, Health Data and Travel / Stay Information |
Legal obligation, Vital Interest, Legitimate Interest and when processing special category personal data - Health Exemption |
We process your personal data for invoicing purposes. |
Account Management | Contact Details, Identification Data, Personal Information and Financial Data | Contract |
We process your personal data in order to comply with legal requirements and exercise or defend legal claims. | Litigation & Disputes | Contact Details, Identification Data, Personal Information, Health Data and Travel / Stay Information |
Legal obligation, Legitimate Interest and when processing special category personal data - Legal Claims Exemption |
We process your personal data for competition and event purposes. |
Customer service and processing/fulfilling orders and transactions |
Contact Details, Identification Data, Personal Information, Health Data, Travel / Stay Information and Financial Data | Contract, Legitimate Interest and when processing special category personal data - Explicit Consent |
We process your personal data in order to provide medical care where required. This includes COVID-19 processes and procedures |
Health and Safety | Contact Details, Identification Data, Personal Information, Health Data and Travel / Stay Information |
Consent, Vital Interest and Legal obligation and when processing special category personal data - Health or Social Care Exemption |
We process your personal data in order to improve the services we provide. | Customer Service | Contact Details, Identification Data, Personal Information, Web Data, Health Data, Travel / Stay Information and Financial Data | Legitimate Interest and when processing special category personal data - Explicit Consent |
We process your personal data for management and audit of our business operations including accounting | Audit Purposes and Financial Management | Contact Details, Financial Details, Personal Information, Identification Data, Health Data, Travel / Stay Information | Legitimate Interest and when processing special category personal data - Health Exemption |
We process your personal data for security purposes and to ensure secure backup and archival of IT Systems. |
Security Purposes | Contact Details, Identification Data, Personal Information, Web Data, Health Data, Travel / Stay Information and Financial Data | Legitimate Interest and when processing special category personal data – Legal Claims Exemption |
We process your personal data for identifying, investigating and mitigating incidents, such as if a personal data breach occurred | Security Purposes | Contact Details, Identification Data, Personal Information, Web Data, Health Data, Travel / Stay Information and Financial Data | Legitimate Interest and when processing special category personal data – Legal Claims Exemption |
We also receive some information about you from third parties. These are further detailed below:
Medical Service Providers: As necessary, we obtain your personal data from medical service providers when accidents and incidents occur, as well as in order to provide medical care when required.
Travel and Websites: As necessary, we obtain your personal data from online travel agent websites for membership information purposes, to manage and fulfil bookings, to facilitate the check-in and out process, to manage complaints, in relation to competitions and events and in order to provide medical care when required.
Financial Service Providers: As necessary, we obtain your personal data from financial service providers for membership information purposes and to manage and fulfil bookings.
Social Media Platforms: As necessary, we obtain your personal data from social media platforms for analytics purposes, in order to manage and progress complaints, for marketing purposes, in order to improve the services provided and to conduct surveys.
To the extent necessary, we may also receive your personal data from other entities within Dubai Holding Entertainment’s holding company and/or group of companies.
Legitimate Interest: Where we rely upon legitimate interest as a lawful basis, we have balanced your rights and freedoms against our interests, or those of any third parties, and determined your rights are not infringed. Legitimate Interest is where your personal data is processed for either our own interests or the interests of third parties. This can include commercial interests, individual interests or broader societal benefits.
Category of Third-Party | Purpose for Disclosure |
Legal and professional advisers | Accident and Incidents, Comply with legal requirements and exercise or defend legal claims, Competition and events and IT security |
Health Providers | Accident and Incidents, Comply with legal requirements and exercise or defend legal claims and Medical care |
Finance Providers | Accident and Incidents, Comply with legal requirements and exercise or defend legal claims and IT security |
Government Bodies | Accident and Incidents, Bookings / reservations / providing services, IT security and Medical care |
Membership Associations | IT security, Marketing and Memberships |
IT, digital, technology and telecoms | Analytics, Bookings / reservations / providing services, Marketing and Memberships |
Transport and Leisure Providers | Bookings / reservations / providing services, Complaints, Competition and events and Improve customer experience |
Marketing and Research Services | Bookings / reservations / providing services and Marketing |
Education and Childcare Providers | Bookings / reservations / providing services and IT security |
You have certain rights relating to your personal data. However, these rights can differ depending upon the country in which you are located. That country’s law will determine which rights apply and in what instances.
Right to withdraw consent
Where you have provided your consent to us, you will always have the right to withdraw this at any time. You can do this by either following the information provided at the time you provided your consent, or by contacting us using the following email address privacyoffice@dhentertainment.ae. The withdrawal of consent will not affect any processing that was based on consent before its withdrawal.
Right to request correction of your personal data
You will always have the right to request that we correct any personal data that we process about you that is inaccurate or incomplete. You can do this by contacting us at privacyoffice@dhentertainment.ae.
European Data Protection Rights
Where the General Data Protection Regulation applies, you are also provided with additional rights. This allows you, subject to certain conditions, to:
upon request, restrict the processing of your personal data;
upon request, delete your personal data which we process;
object to our processing of your personal data; or
upon request, obtain a copy of your personal data which we process in a commonly used and machine-readable format.
It is important to understand that these rights are not absolute (e.g. their application may depend upon the legal basis we rely upon to process your personal data) and that we may require further information from you (e.g. to confirm your identity) in order to action your request.
If the General Data Protection Regulation applies, you also have the right to lodge a complaint with the supervisory authority in your country of residence, place of work or the country in which an alleged infringement of data protection law has occurred within the EU.