Terms & Conditions
Online Booking terms
- All bookings are non-refundable, non-transferable or non-exchangeable.
- Online booking confirmations must be shown in print or on a smart device at the venue to access and all bookings must be exchanged for tickets or voucher to enter the park.
- Online bookings do not include any retail or food and beverage items unless specifically listed.
- Online promotions cannot be combined with any other promotion or offer and can only be used for online bookings.
Entrance terms
- All guests entering The Green Planet Dubai are subject to the rules and regulations of entry as displayed at the main entrance.
- For Infants (under 2 years) we will require a proof of age. If at the time of entry, the infant is 2 or above, we will require the responsible adult to purchase a correct ticket at the gate.
- Children under 13 years needs to be accompanied by an adult 18+ and must be accompanied by a responsible adult at all times and will not be allowed to leave The Green Planet Dubai without their parent or guardian
- The Green Planet Dubai reserves the right to alter the opening and closing time, remove or cancel any part of the experience for any reason including but not limited to health and safety, operational issues, maintenance, special events and private functions
Day Ticket terms
- This day ticket will give you single entry to the park
- This day ticket is applicable on the date of choosing
- This day ticket gives you access to all areas of the park
- Children under 13 years cannot enter the park without a responsible adult (18+Yrs)
Other terms & conditions
Intellectual Property
All intellectual property rights, including but not limited to, all trademarks, copyright and database rights, in the content and materials included throughout the Website, including but not limited to, graphics, text, images, software, digital downloads and audio clips, are the sole property of ["Meraas"] and/ or its affiliates and are protected to the fullest extent by applicable trademark, copyright and database laws, and all such rights are reserved.
Use of Information and Materials
The information and materials contained on the Website, and the terms, conditions, and descriptions that appear, are subject to change. Not all products and services described therein shall be available at all times or in all areas. Your eligibility for particular products and services is subject to the final determination and acceptance by us, and any agreement with us, shall be subject only to a written agreement evidencing such agreement.
The Website is for personal use and you agree not to modify, copy, distribute, reproduce, transfer or sell any information, material, software, products or services contained on the Website [unless you have entered into a separate written agreement with us in relation thereto].
Links to Third Party Websites
The Website may contain hyperlinks to websites operated by third parties. We are not responsible for the content of these websites, and inclusion of such hyperlinks on the Website, are solely for your convenience, and in no way constitutes endorsement of the content of such third party websites. The content, accuracy, opinions expressed, and other links provided by these resources are not investigated, verified, monitored, or endorsed by us.
No Warranty Given
Whilst every effort has been made to ensure that the information published on the Website is correct and reasonably up to date, the information has been provided on an "as is" and "as available" basis and your access to, reliance on and use of the Website is at your own risk. As such, we do not warrant the accuracy, validity, currency, adequacy or completeness of the information and materials, and expressly disclaim liability for any errors, mistakes or omissions that may appear on the Website and/or any page therein. No warranties of any kind, implied, express or statutory, including but not limited to, the warranties of non-infringement of third party rights, title, reliability, merchantability, fitness for a particular purpose and freedom from computer virus, are given in conjunction with the information and materials.
Exclusion of Liability
In no event will we be liable for any damages, including without limitation, direct or indirect, special, incidental, or consequential damages, losses or expenses arising in connection with, or in any way related to, the Website or use thereof or inability to use by any party, or reliance on the contents of the Website, or in connection with any failure of performance, error, omission, interruption, defect, delay or failure in operation or transmission, computer virus or line or system failure, even if we, or our representatives, are advised of the possibility of such damages, losses or expenses.
Indemnity
As a user of the Website, you agree to indemnify us from and against all liabilities, costs, expenses and damages that arise or may arise out of, or in relation to, [i] any claim resulting from the use of this Website; or [ii] use of this Website whatsoever.
Limitations on Use
As a user of this Website, you agree to not abuse the Website in anyway. This shall include, but is not limited to, defamatory, threatening or abusive conduct that violates another person's rights at law; violation of any intellectual property, trademark and database laws; harming or interfering with the operation of another person's hardware and/or software by uploading, transmitting or downloading computer viruses or any corrupt files; transmitting or otherwise disclosing trade secrets or any other confidential material or information; or directing any bots, spiders, crawlers, avatars or any other automated process that may debilitate the Website, our software, network or infrastructure.
Financial Information
We disclaim in full any liability in relation to your financial information and you hereby agree that we shall have no liability to you in respect of any financial information or data that you may transmit to us.
Submission of Information
All information submitted to Meraas via the Site shall be deemed and remain the property of Meraas who shall be free to use, for any purpose, any ideas, concepts, know-how or techniques contained in information a visitor to the Site provides Meraas through the Site, subject to any obligations of confidentiality or privacy regarding submitted information as agreed by Meraas, or specifically set forth on the Site in its Website Privacy and Cookies Policy, or as otherwise specifically agreed or required by law. Please refer to the Website Privacy and Cookies Policy for more details https://www.meraas.com/en/cookies-policy
Amendment
These Terms and Conditions are subject to change and can be modified at any time without notice. Your continued use of the Website following the posting of changes to these Terms and Conditions further signifies that you accept such changes.
Legal Disclaimer
We reserve the right to disclose your personally identifiable information when we believe that disclosure is necessary to enforce or apply our Terms and Conditions, protect our rights at law and/or to comply with any judicial proceeding, court order, or legal process served on our Website, or as required by law.
Governing Law and Jurisdiction
By accessing the Website and obtaining the facilities, products or services offered through the Website, you agree that the laws of the Emirate of Dubai and the applicable Federal laws of the United Arab Emirates [UAE], shall govern such access and the provision of such facilities, products and services; and these Terms and Conditions. You further agree to submit to the exclusive jurisdiction of the courts of the Emirate of Dubai, UAE in relation to any dispute arising from, or in relation to, these Terms and Conditions or the Website.